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Disdukcapil Batubara Mulai Buka Kotak Saran Untuk Tampung Kritik

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Disdukcapil Batubara Mulai Buka Kotak Saran Untuk Tampung Kritik

Kontra.ID  — Dinas Kependudukan dan Pencatatan sipil (Disdukcapil) kabupaten Batubara senantiasa membuka diri untuk menerima masukan, saran, maupun kritikan dari masyarakat terhadap kinerja dan kualitas pelayanan publik.

Ini bertujuan untuk meningkatan kualitas pelayanan publik di Batu Bara, khususnya pelayanan publik bidang administrasi kependudukan dan pencatatan sipil.

Hal tersebut dikemukakan oleh Plt kepala disdukcapil Batu Bara, Radiansyah Lubis, saat berbincang dengan redaksi Kontra.ID, pada Kamis (20/6/2019) kemarin.

“Untuk itu jika ada warga mengeluhkan kinerja dan kualitas pelayanan Disdukcapil Batubara, kami telah menyiapkan selebaran dan formulir saran dan kritikan di setiap loket pelayanan. Formulir ini diisi dan disetor langsung ke kotak saran yang telah disiapkan,” ujarnya.

Bertujuan Meningkatkan Indeks Kepuasan Masyarakat

Plt Kadis dukcapil Batubara, Radiansyah Lubis.

Ia mengklaim, langkah ini diambil sejak pertama kalinya ia diamanhkan Bupati memimpin dinas tersebut, dengan tujuan agar meningkatkan Indeks Kepuasan Masyarakat (IKM) terhadap semua jenis pelayanan publik.

“Dengan adanya kritikan dan saran dari masyarakat melalui kotak saran ini tentunya menjadi barometer bagi dukcapil untuk memberikan rasa puas kepada masyarakat serta meningkatkan kinerja dan kualitas disdukcapil,” terangnya.

Tidak ada jual-beli e-KTP

Plt Kadis Kependudukan dan pencatatan Sipil Batu Bara, Radiansyah (kiri) saat bersama Bupati Batu Bara, Ir Zahir Map (kanan) dihari pelantikan Bupati.

Ia juga mengatakan pihaknya tidak bosan- bosannya untuk memperingatkan agar pegawainya tidak meminta dan menerima imbalan dalam bentuk apapun dari masyarakat disaat memberikan pelayanan dan semua pelayanan di kantornya gratis.

Sejauh ini, terang dia, Bupati tengah membuat gebrakan besar dalam meningkatkan indek kepuasan masyarakat (IKM) dalam urusan pelayanan publik, terutama dalam administrasi kependudukan catatan sipil ini.

“Pertama kali yang harus kita dorong adalah di internal kita sendiri, untuk tidak meminta atau menerima atau memungut imbalan dalam urusan kantor, termasuk diri saya sendiri, untuk itulah kenapa kita hadirkan berupa kotak saran ini sesuai dengan aharan pimpinan” tututrnya.

Kepada para pegawainya, Radiansyah meminta agar bisa memberikan pelayanan yang terbaik terhadap masyarakat, “dan mudah – mudahan bila kita sudah memberikan pelayanan yang baik, Allah juga membalas dengan kebaikan pula” tutupnya. *kontra/TAF.

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